TERMS AND CONDITIONS OF USE AND SERVICE
The following Terms of Use is a legal contract between an individual user and Polish Pros regarding the use of our website and services.
Welcome to the website of Polish Pros. By accessing our site, you agree to these Terms and Conditions of Use and are bound by all applicable laws and regulations.
The site and its original content, features, and services are owned by Polish Pros and are protected by international copyright, trademark, intellectual property, and other proprietary rights laws.
If, for any reason, we believe that our Terms and Conditions have not been upheld, we reserve the right to suspend or terminate access to our website without prior notice or liability.
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In order to prevent misunderstanding or miscommunication, the following is the Terms of Service that apply when booking a service with and hiring Polish Pros, LLC
All clients (residential, commercial, post-construction):
1. All clients, regardless of type, should read and understand these Terms of Service. These apply and are legally binding to all our clients who book a service with us over the phone, through our website or by email. By booking a service with us, you agree to have a pre-authorization hold placed on your credit/debit card for the full amount of your service 1 day before your service then charged at the end of the day of service.
2. Polish Pros, LLC provides interior residential and commercial cleaning services only. We service residential and commercial properties. Only when hired to do a trash-out cleaning will we remove large amounts of clutter, items and trash to a client-provided dumpster container. Those trash-out cleaning services are at a different rate than our typical cleaning services.
4. Polish Pros, LLC guarantees client satisfaction. We typically charge a flat rate to perform cleaning services based on the average amount of time to complete the cleaning of your size home. We reserve the right to update your service to the correct service should you choose the incorrect service for your needs. If we miss something included in your cleaning, we will come back to correct it for no extra charge. This guarantee is for 72 hours – you must notify and allow us back into the location to correct within 72 hours of the original cleaning. In addition to that, in the case we arrive to your home and determine you require additional services not booked, such as a deep clean, we will communicate the required changes and costs upfront. If you do not agree to the additional charges, we will perform your booked services but cannot guarantee you a complete cleaning. If we arrive to the home and determine there is excessive dust/dirt/grime/grease, we will add a heavy duty cleaning fee of $75 to your booking.
5. Polish Pros, LLC reserves the right not to clean any home based on common sense policies that protect everyone like a safe working environment, presence or suspicion of bugs of any sort, presence of blood or hazardous material (i.e. mold, etc), and presence or suspicion of rodents of any kind.
6. Any wording, image, or other content found on Polish Pros, LLC’s website, blog, Facebook page, or any other company-managed website or social media page are the sole responsibility and ownership of and by P. Noel, owner of Polish Pros, LLC .
7. The laws of the State of Maryland dictate, determine, and describe the responsibilities of both parties (Polish Pros, LLC and it’s client) in any matter of contention. Polish Pros, LLC reserves the right to bring about court action if necessary, to retrieve payment. This will be done in Cecil County, Maryland where Polish Pros, LLC is.
8. Recleans. All re-cleanings and refunds need to happen within 3-days of the original service. We appreciate the chance to make things right with a re-cleaning before any refunds. Per our policy, we can’t issue any refunds without doing a re-cleaning first. In addition, we won’t be able to offer a refund or a re-cleaning if you try and hire our teams independently of Polish Pros, LLC, are offensive or abusive to our teams, or you didn’t have running water or power during the time of the initial cleaning.
9. Uncontrollable natural events. Please keep in mind that residential cleaning has some unpredictable circumstances such as vehicle accidents on the road or health emergencies with the cleaning individual that may lead to last-minute rescheduling in rare instances. It may be best to schedule your cleanings in advance of having an event or turning over a property. We are not responsible for any outcomes resulting from an emergency reschedule due to the cleaner’s inability to work.
10. Right to Reschedule. In order to respect all clients’ schedule, if your cleaning requires much more time than discussed, we reserve the right to schedule the additional cleaning time for a different day.
11. Photos. We respect your right to privacy. Occasionally we like to take before and after pictures of our work in your home or office. These pictures are used for cleaner assessments, proof of performance, as well as company promotion. Interior images will be focused on the area that we have cleaned to demonstrate our cleaning services. Images may also focus on any damage we may find and will not be focused on personal property unless it was damaged and required by our insurance to process a claim. By booking our services, you consent to our use of before and after pictures of areas we have cleaned in your home or office in advertisements on places such as our website, Facebook, Instagram, Yelp, Google, etc. At no point will any picture include images of any person living or working in the home or office. If you do not want pictures taken of work areas in your home or office please notify us when you schedule your cleaning.
12. Moving of furniture/other large items. By booking a cleaning service with Polish Pros, LLC, I understand that my cleaning team will not move large furniture heavier than 50lbs or kitchen appliances. It is my responsibility to move these items if I want the areas around them cleaned.
13. Damages. We will make every effort not to break or damage items, but accidents do happen. In the case your Polish Pros, LLC Cleaner accidentally breaks or damages something in your home, it must be reported within 48 hours. Pictures must be provided for broken items or damaged areas to info@polish-pros.com. You must allow us to send a professional to assess damage and perform repairs in the case we damage something. You must allow us to replace items in the case we break something. Failure to report damages within 48 hours results in customer assuming liability. Failure to allow us to repair or replace damages results in customer assuming liability. Polish Pros, LLC cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
14. Cleaning Supplies. Polish Pros, LLC cleaner agrees to provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and broom) required to carry out the service, unless other arrangements have been made with Polish Pros, LLC. Any cleaning equipment provided by the customer, should be safe and in full working order.
15. Booking Reminders. Client agrees to receive both text and email reminders regarding their upcoming booking. They may opt out at anytime by logging into their account to update their notifications OR contacting us to update your notifications.
16. The client must allow the cleaner access to hot water and electricity.
17. By booking a service with Polish Pros, LLC, you understand that the following services will not be performed during your cleaning: Cleaning of paint stains • Cleaning of Chandeliers • Wet Wiping of Light Bulbs • Cleaning of Bio-hazards (Mold, etc) • Re-cleans after another unaffiliated service was done • Hoarding • Moving Heavy Furniture >50lbs • Cleaning animal waste/litter/insects • Cleaning of exterior of home • Washing of Exterior Windows • Bodily Fluids (blood, urine, vomit, feces) • Cleaning while another service provider is present
18. Valuables: Should you decide that you would like us to clean items within curio cabinets or items of monetary/sentimental value, the following release of liability shall be in effect:
Client hereby releases Polish Pros, LLC from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if Polish Pros, LLC may have caused the need for repair or replacement.
19. Employee Solicitation. When entering into an agreement for services with Polish Pros, LLC, you agree not to solicit for hire any cleaner introduced to you by Polish Pros, LLC for any cleaning services. If you are found to have solicited one of our cleaners, please be advised that our referral fee is $2,500 payable to Polish Pros, LLC immediately upon employing our cleaners for any services to your home/ business. Your cleaner(s) will also be immediately terminated from working with Polish Pros, LLC.
Payment terms:
1. All customers: we require a credit card to be on file with our credit card processor. We use a virtual terminal – no client information is saved anywhere on Polish Pros, LLC’s computer or server. We place a hold/pre-authorization on the card on file 1 day before service to ensure availability of funds. At the end of each day, we charge clients’ cards from cleaning completed that day and any completed after the end of working hours the prior day.
Other terms:
1. Recurring Services and Late Cancellation Fee:
Scheduling a recurring service ensures that you receive a discounted rate. You will be charged the
regular rate for your first service, and then will receive the discount on the recurring services. Any
gaps in a recurring service MAY increase your rate if additional time is needed in order to bring your
home back to maintenance level. If you need to cancel or reschedule your cleaning service, please do
so 48 hours before your scheduled cleaning. A fee of $50 will be charged for appointments canceled
or rescheduled within 48 hrs of the appointment date/time. Please consider our scheduling/preparations
and that we are reserving a time slot for your cleaning.
2. Credit card payment declined: If a credit card payment is declined, we will call the client to get corrected information. No extra fees are charged if paid for within 5 days.
3. Bank fees: Any bank fees charged to Polish Pros, LLC will be the responsibility of the client to reimburse the company. Full reimbursement, including original amount and any bank charges, is expected within 5 days. After 5 days, the client is charged a $25 per week (7 days) late fee. After 30 days of non-payment, we will file a complaint with the small claims court of Cecil County.